Emergency Management

Please click here for the latest Town-Wide Alerts or Emergency Information

Emergency Management Director – Rick Bean (413 625-8207 or 413 775-3188)

Assistant Emergency Management Director – Dave Chichester (413 369-4425 or  413 772-9776)

Emergency Management Team: Robert Baker (Fire Chief and Highway Boss), Ken Ouimette (Police Chief), Rick Bean (Emergency Management  Director ) and Dave Chichester (Assistant Emergency Management Director)

Emergency Shelter Team: Jackie Choate, Leslie Colucci, Megan Gump, M.D., Jeanne Jouannet, Bill McLoughlin, Gina McNeely

Volunteers: If anyone is interested in volunteering to help during an emergency, please contact Rick Bean, EMD, at the above listed numbers or contact the Board of Health.

Emergency Operations Center (EOC)

The Town of Conway has a well-designed plan for managing a public emergency which includes the designation of the Conway Grammar School as the Emergency Operations Center (EOC).  This site would become the command center for town officials and authorized emergency responders and would be the central place for coordination of communications, response activities and resources during an emergency.

Officials will provide a telephone at the EOC for incoming calls to enable people to call in with specific questions or requests for help.  The phone number to call during the emergency will be given in the Emergency Alert System (EAS) message and on the Interactive Emergency Update Page of the Town’s web site.

Emergency Public Shelter

The Conway Grammar School has been designated as the Town’s Public Shelter.  If the Shelter is to be opened, information about that will be given as to location, timing, services to be provided, etc.    If activated, the Shelter’s availability will be announced by town officials on the Interactive Emergency Update Page of this Section and via the Emergency Alert System (EAS). Depending upon the nature of the emergency, this site has capacity for providing auxiliary power, heat, communications, water, sleeping, food and possibly accommodations for small pets.  The Town hall with be the back-up site.

Conway Emergency Alert System (EAS)

Conway’s Emergency Alert System (EAS) allows Town officials to contact residents on a mass basis.  In a matter of minutes, warnings or instructions can be given in response to large scale accidents, natural hazards or public health emergencies.  Residents who have signed up can be reached by phone, cell phone, text messaging or e-mail.  The system is maintained by the Conway Board of Health.

If you are a resident of Conway and you wish to be included in the database, please click on the icon located at bottom of this page, labeled ‘ONE-STEP NOTIFICATION’, and follow the enrollment instructions shown.  Data will include name and address, home and cell phone numbers, text and e-mail addresses.  This information will not be sold or shared with anyone.  You can enroll by e-mailing the Conway Board of Health at [email protected] or by calling 369-4235, extension 8.  You may later edit or delete information you previously entered on your profile.  The data base also has the ability to include information about any special needs in your household due to age, illness, or infirmity that might be relevant during an emergency.

Emergency Dispensing Site (EDS)

If a large scale public health emergency requires mass administration of medicines and/or inoculations, Emergency Dispensing Sites have been designated by the Massachusetts Department of Public Health where such services will be provided.  This enables systematic coordination with the Department of Homeland Security and the DPH and collaboration with the towns of Deerfield, Whately and Sunderland.  Site drills have been conducted at Conway’s EDS facilities at least once a year for the past five years, including the drive-through flu clinic in 2010.  Locations may include the Conway Grammar School, Frontier High School in Deerfield or some other convenient location.

When an Emergency Dispensing Site is activated, detailed information will be communicated via Conway’s Emergency Alert System and this location on the Town’s web site (www.townofconway.com)

MASS 2-1-1

MASS 2-1-1 is a state-sponsored telephone number to call for information on a wide range of public health and safety issues.  These include information about assistance in paying heating and utility bills, mental health resources, personal counseling and flu clinics.

In the event of a large-scale public emergency, 2-1-1 may have information on the location and availability of shelters or other important resources in the area.

Family Emergency Plan

It is important to make plans for a large-scale emergency.  Discuss this with your family.  Identify an out-of-town contact.  It may be easier to make a long distance phone call than to call across town, so a personal out-of-town contact may be in a better position to communicate among separated family members.

Be sure every member of your family knows the phone number and has a cell phone or a pre-paid phone card to call that personal emergency contact.  If you have a cell phone, program that person(s) as “ICE” (In Case of Emergency) in your phone.  If you are in an accident, emergency personnel may check your ICE listings in order to contact someone you know.  Tell your family and friends that you’ve listed them as personal emergency contacts.

In your family discussions, designate where you might meet if you had to leave your home.  And, where would you meet if you had to evacuate your town?  Consider the possibility of talking about this with your neighbors and forming a neighborhood watch system.  Also, prepare a list of items you should take with you if you had to leave home quickly.  Suggestions:

Canned Soup

Granola/Protein Bars

Juice Boxes/Canned Milk

“Ready to Eat” Food

Canned fruit, tuna, etc.

Can Opener – non-electric

Baby Food/Formula

Bottled Water

Pet Food

Extra House/car Keys


ATM/Credit Cards

Flashlights, Extra Batteries

Prescription Meds

Board Games, Cards, Books

Cell Phone & Contact List

Battery Chargers

First Aid Kit

Rain Gear, Warm Clothes

Coping with a Pandemic

It may be that the best way to deal with a pandemic occurrence is to stay at home for an extended period of time.  Public officials and medical personnel may recommend “social distancing” or “shelter in place” to protect families and the community.

Are you prepared to stay in your home for 10 days or more?  Take time now to plan and protect yourself, your family and your pets.

Useful Web Sites

Town of Conway – www.townofconway.com

Office of Public Safety- www.mass.gov/eops

MA Emergency Management – www.mass.gov/mema

MA Department of Public Health – www.mass.gov/dph

Federal Emergency Management – www.fema.gov

Center for Disease Control – www.cdc.gov

Department of Homeland Security – www.ready.gov

Frequently Asked Questions:

Q. What is an EOC? A. An Emergency Operations Center is a place where emergency managers and responders work to direct the response to the immediate incident.  Only those people who are directly involved and authorized have access to the EOC.

Q.  Are animals allowed at a public shelter during an emergency?  A. The Shelter Committee recognizes the importance of including household pets in the sheltering process and has been making plans to include them when possible.  The Interactive Emergency Update Page will advise if pets can be allowed in the Shelter.

Q.  If I need more information about the emergency or I know of a neighbor in need of help, can I call someone?   A. The EOC, once activated, will have someone on site who will be charged with answering a special phone designated for incoming calls.  The phone number will be listed in the status message on the Interactive Emergency Update Page.

Q. Should I be concerned about losing my privacy if I sign up for the Emergency Alert System?  A. No.  The information in the data base is not shared with anyone.  Town officials agreed from the beginning that the EAS would only be used in the case of a real public emergency or for an occasional test to verify that it is working properly.

Q. Have there been EDS drills before? A. Yes.  The Boards of Health of the four Frontier towns; i.e., Conway, Deerfield, Sunderland and Whately have jointly sponsored flu clinics for more than 5 years.  Conway has held clinics at the Grammar School and conducted a drill to simulate the delivery of medications to each household in town.  A recent event was a four-town drive-through flu clinic in Deerfield in 2010 that processed almost 700 people in 3 hours.

Q.  How can I get answers to questions I might have about the Town’s level of Emergency Preparedness?  A. You can submit questions through this web site by clicking on the box on the Home Page entitled “ASK.”